Customer Responsibilities:

Electricity plays a vitally important role in everyone’s life, whether it be powering computer devices for managing our lives, cooking our food or providing heating and cooling during weather extremes.  Roxby Power supplies electricity and requires payment for it on a pay-after-use basis.

Budgeting to meet the cost of electricity usage is the responsibility of every household and business.  Council provides a variety of payment methods and options to help customers meet their expenses.  For example, you might find it easier to pay monthly installments towards your next quarterly bill.

Roxby Power - Supply Terms and Conditions

If you cant pay your bill by the due date:
If you are unable to pay on-time, it’s important that you contact Council BEFORE the pay-by date.

If you do not pay on time, you will be charged additional fees for sending out Reminder Notices.  Power customers who still haven't paid their bill will then be hand delivered a final warning of the possibility of power disconnection.  If the bill remains unpaid power disconnection will occur.

Pay your bill on time to save money and avoid inconvenience!

Methods of Payment:

You can pay your Electricity Bill by various methods:
* in-person at the Council office (cash, cheque or credit card)
* by mail (cheque only)
* electronic funds transfer from your bank account
* electronic funds transfer using BPAY

Roxby Power - Direct Debit Authorisation

Roxby Power - Direct Debit Terms and Conditions

Roxby Power - Payment Arrangement Request Form

eBilling

New Customers: When signing up for an electricity account customers must specifically advise us if they would like to opt in for eBilling.  Otherwise accounts will be sent in the mail.  The Application for Supply of Electricity has an option to receive accounts via email.

Existing Customers: Need to Opt in to eBilling using the eBilling Opt-in Form

Please go to the Roxby Power Forms page for forms relating to:

• Changes to electricity account details.
• Cancelling a direct debit
• Refund requests
• Network access permits
• Transferring or vacating premises