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Customer Feedback

We aim to provide great service every time you contact us. To help us improve our service and your experience, we often rely on you to let us know.

Your feedback regarding our policies, processes, decisions and service is really important to Council. We use feedback from you, positive or otherwise, to monitor and improve our service for the benefit of all of our customers.

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I have feedback for Council, what do I do?

  • Please send an email to Roxby@roxbycouncil.com.au to provide your feedback and suggestions.
  • Telephone - 8671 0010
  • We also have a feedback form which you can complete online and submit: Feedback Form
  • We are also more than happy to hear from you in person.  Simply come into the Council Office.
What happens next?

If your feedback relates to an issue of concern Council will always aim to solve it the first time you contact us. If we can’t offer you an immediate solution, we will give you details about our next steps and how long it may take to address the concern.

What if I am not satisfied with the result?

Council may not always be able to resolve a problem the way you would prefer, however we will make every effort to ensure that we fix or alleviate a problem within our legislative and policy frameworks.

The issue may also be under the jurisdiction of another land holder - eg: BHP, Retail Centre, State or Federal Department.  If this is the case we will provide you with contact details so that you can refer your issue to the correct organisation.

Please refer to Council's Complaints Policy for further information.

Other ways you can have your say.

Council is committed to open, accountable and responsive decision making, which is informed by effective communication and consultation between the council and the community. Council regularly consult the community and key stakeholders regarding projects, decisions, developments, annual budgets and business plans and more.  To find out more go to the Have your Say page.