Customer Service Coordinator

CUSTOMER SERVICE COORDINATOR

Lead a Team. Support our Community. Make a Difference.

We are looking for an experienced and motivated Customer Service Coordinator to join our team.

This is an exciting opportunity for a customer-focused leader who enjoys working with people, solving problems and delivering high-quality services to the community.

As Customer Service Coordinator, you will lead and support a small customer service team, providing day-to-day guidance, coaching and operational oversight. You will play an important role in ensuring our customers receive accurate information, timely assistance and a professional, welcoming experience.

You will also provide administrative support across Council, including assisting the Essential Services & Assets team with a range of operational and financial administration tasks.

Your key responsibilities will include

• Coordinating and supporting the Customer Service team, including guidance, coaching and team meetings.
• Acting as a first point of contact for customers at the front counter, by telephone and via email.
• Providing professional, courteous and efficient responses to customer enquiries.
• Ensuring customers receive accurate information about Council services, facilities, policies and procedures.
• Undertaking authorised Service SA and EzyReg transactions in accordance with legislative and Council requirements.
• Processing payments, receipts and other transactions, including daily banking and cash/EFTPOS reconciliation.
• Maintaining accurate records and ensuring customer requests and correspondence are appropriately logged and followed up.
• Supporting general administration, including data entry, records management, mail and document processing.
• Providing administrative support to the Essential Services & Assets team.
• Contributing to continuous improvement and delivering a consistently high standard of customer service.

About you

You'll be someone who is confident, organised and genuinely committed to providing excellent customer service.

You will bring

• Strong leadership and team management skills, with the ability to motivate, support and guide staff.
• Excellent interpersonal, verbal and written communication skills.
• Strong problem-solving and decision-making skills, with the ability to remain calm under pressure.
• Excellent organisational skills and the ability to prioritise competing demands.
• Strong attention to detail and a high level of accuracy.
• Strong numeracy, literacy, computer and typing skills.
• Proficiency in Microsoft 365, particularly Outlook, Excel and Word.
• Experience handling cash and EFTPOS transactions and accurately reconciling financial transactions.
• The ability to exercise initiative and work collaboratively across an organisation

Experience and Qualifications

• National Police Check and the ability to be an authorised officer for Service SA.
• Previous experience in customer service or similar field is essential.
• Previous experience with Service SA or EzyReg transactions is desirable.
• Certificate or solid experience in Administration is desirable.

If you are an experienced customer service professional with strong leadership skills and a passion for supporting your community, we would love to hear from you.

Click here to view a copy of the job description.

How to apply

Applications must include a resume and cover letter and can be emailed to: recruitment@roxbycouncil.com.au

Applications Close: 18 November 2026 at 5:00pm

Council reserves the right to interview prior to the closing date.

Applicants must have the legal right to work in Australia.