Roxby Water
Payment Options
- BPAY - Biller code 446021
- Telephone - 8671 0010 - Mastercard & Visa
- Online Payment - BPOINT (Visa and Mastercard Payments). Click the BPOINT Logo below to make a payment.
- Direct Debit: Want to set up a payment arrangement for your Roxby Power account? Click here to complete an application form and email it to roxby@roxbycouncil.com.au
- Post (Cheque only) to: Roxby Council, PO Box 124 Roxby Downs, South Australia, Australia 5725
- In person at Council's principle Office, 6 Richardson Place, Roxby Downs, South Australia, Australia 5725
STANDARD CONTRACT TERMS AND CONDITIONS FOR WATER & SEWERAGE RETAIL SERVICES
Council’s Roxby Water business unit operates the supply of potable water and sewerage services within Roxby Downs township pursuant to clause 13 of the schedule to the Roxby Downs (indenture ratification) act 1982 (indenture) and section 188 of the Local Government Act 1999.
This contract sets out the terms on which we supply retail services to you as a customer at your current supply address in accordance with the Water Industry Act 2012 (the act).
These standard terms and conditions are published in accordance with section 36 of the act. These standard terms and conditions came into force on 1/9/2015 and, while in force, the terms are, by law, binding on us and you. This document does not have to be signed to be binding.
To view the Standard Contract Terms and Conditions please click here
Refunds can be requested by completing the Roxby Water Refund Request form, please click the link below to access and complete the form.
Forms can be emailed to roxby@roxbycouncil.com.au or dropped into Councils Office at 6 Richards Place Roxby Downs.
Council’s Roxby Water Business Unit operates the supply of potable water and sewerage services within Roxby Downs Township pursuant to Clause 13 of the Schedule to the Roxby Downs (Indenture Ratification) Act 1982 (Indenture) and Section 188 of the Local Government Act 1999.
The purpose of this policy is to prescribe a process for the identification of customers who may be genuinely suffering financial hardship, and to provide a framework around how those customers may be assisted to manage their electricity accounts on an ongoing basis.
This policy applies to all residential customers living in Roxby Downs South Australia who find it hard to pay their energy bills due to hardship.
To view Roxby Water's Hardship Policy, click here
The Municipal Council of Roxby Downs (Roxby Council) is committed to ensuring openness and transparency of governance to stakeholders while protecting the privacy of individuals. This policy outlines how the Council will approach the collection, storage, disclosure and use of personal information.
To view our Privacy Policy, please click here
Other documents and forms relevant to Roxby Water